The Restaurant Robot is a Revolution in Service and We’ve Got the Stats to Prove It

For years, the restaurant industry has been run by the elbow grease and effort of those in the service sector. And while creating exceptional customer experiences makes up the most important aspect of their expertise, our servers are also expected to pitch in to carry out an array of tasks. Running food, bussing tables, and dashing for drinks are all a part of the occupation and, while they’re a requisite to restaurant work, they tend to get in the way of the most rewarding part of the job – service.

In the past, this was all just “part of the job.” It was expected that if you are a people person who loves taking care of guests that you should equally revere the game of running from table to table, bussing station to bar, in the endless pursuit of exceptional service. It wasn’t so much about job satisfaction as it was about pure performance.

An Eye-Opening Era

Then, we hit unprecedented times. Yes, we’ve heard that phrase probably six million times since the spring of 2020. But in the restaurant industry, the characteristics of these times take on a whole different gravity as they completely changed the game for owners, servers, and guests. 2020 and 2021 brought with them an era of uncertainties and opened our eyes to the inevitabilities of adjusting under an unprecedented labor shortage. Recently, the U.S. Bureau of Labor Statistics cited that the resignation rate within the hospitality world was 6.6% per month, more than twice the national average.

In other words, restaurant employees are no longer chained to their positions out of necessity. As the world becomes smarter, new opportunities are opening up and many workers are weighing job satisfaction a lot more heavily these days.

Robots to the Rescue 

Thankfully, the trajectory of modern technology is keeping pace with employee expectations and is creating a world where job satisfaction is increased with the aid of automation. It seems everywhere you look, robotics and automation in restaurants are both ramping up service and increasing job satisfaction. From driverless delivery drones to back-of-house buffalo wing robots, automation is eliminating the stress associated with the service industry and allowing more servers to focus on creating excellent experiences.

By the Numbers 

One new report even finds that 50% of U.S. restaurants are planning to apply some form of automation technology in the next two or three years. And this is just the beginning. On a global scale, the artificial intelligence market is estimated to increase to $190.61 billion by 2025, while the food technology field will reach a projected $342 billion by 2027. This is incredible news for those looking to implement automation and in turn increase employee retention.

Bear Robotics Was Raised In the Restaurant Industry 

At Bear Robotics, we actually owned a restaurant of our own and recognized an immediate need for smarter solutions that empower service. This is why we created Servi – our autonomous restaurant robot that eliminates the hardest parts of hospitality and elevates service by allowing servers to serve. By running food, bussing tables, and delivering drinks, Servi tackles the toughest parts of the job so that satisfaction scores rise along with retention rates. We believe these will be key metrics in the restaurant field for the foreseeable future.

Yes, it appears the age of automation has caught up with the restaurant industry and there is no looking back. By embracing these innovations, any restaurant owner will find themselves ahead of the game in generating less turnover while fostering first-class guest experiences.

Upgrade Your Employee Scores 

If you’re ready to take the first step in bringing your restaurant, bar, or hotel into the future, we’d love to help. Our Servi service robots are quick to install, easy to use and affordable to lease (just a fraction of the cost of traditional hourly wages). Servi is also the first restaurant robot of its kind certified safe by the NSF (National Safety Foundation) for code standards compliant to your local health department.

Call 844-SAY-BEAR or visit bearrobotics.ai today to get started.